Magento Commerce

FAQ's

Do you monogram items not purchased in your store?

No. We provide monogramming as a service to our customers.

How and when will my order ship?

We ship primarily using USPS Priority or FedEx Ground. On occasion, we may use another source.

We usually process your order within one week. During our busy times of the year, it may take two weeks. For 12/24 guaranteed delivery in the US orders must be placed by 12/19. However, if you need an order sooner please leave a comment and we will get it out for you. If an item is out of stock, you will receive an email within 24-48hours letting you know of an alternate option or when we you can expect it back in stock.

Can we pick our order up?

Yes, of course. Please make sure you check off 'pick up in store' and we will hold it for you. Once your order is ready, we will send you an email or give you a call.

Do you ship internationally.

Yes. We will need to email you a price and process your order a little differently. So please send us an email or give our store a call.

How do I cancel an order?

Please email us within 24 hours of placing your order to ensure it is not processed.

What is your return policy?

We strive for customer satisfaction, we want you to love what you purchased! All sales on custom items, sale items and monogrammed items are final. If you are not satisfied with an item that you purchased online, you may return it within 10 business days for a merchandise credit, minus the shipping charge.

What is the correct monogram order?

Your monogram will appear in the EXACT order as you type it in the text box below. If you type ABC, it will appear as ABC on the item.
For example: Stephanie Fornash Kennedy would be SKF.
Underline in the sample represents the last name.

Traditional Monogramming Guidelines

Woman's Monogram:
first LAST middle
Claire Grace Smith: CSG

Woman's Initials:
first middle last
CGS

Married Women's Monogram:
first LAST maiden
Claire Smith Fisher: CFS

Men's Initials:
first middle last
John Robert Fisher: JRF

Married Couples:
bride LAST groom
Claire and John Fisher: CFJ

What if my monogram is 4 or 5 letters?

We can handle that. Just send us an email and we will send back a proof.

What if I don't see a font or color I like?

We can handle that too. Just send us an email and we will find what you are looking for.

Do you offer more items in the store?

Yes like one million more options! We are known as a mini-department store. Just ask and we will send you a picture.