FAQs

Do you monogram items not purchased from your store?

No. We only provide monogramming as a service to our customers.

What is your return policy?

We strive for customer satisfaction, we want you to love what you purchased! All sales on custom items, sale items and monogrammed items are final. If you are not satisfied with an item that you purchased online, you may return it within 10 business days for a merchandise credit, minus the shipping charge.

Do you offer more products in your store?

Yes like one million more options! We are known as a mini-department store. Just ask and we will send you a picture.

What is the correct monogram order?

Your monogram will appear in the EXACT order as you type it in the text box. If you type ABC, it will appear as ABC on the item. 
For example: Stephanie Fornash Kennedy would be SKF.
Underline in the sample represents the last name.

Traditional Monogramming Guidelines

Woman's Monogram:
first LAST middle 
Claire Grace Smith: CS

Woman's Initials:
first middle last
CGS 

Married Women's Monogram:
first LAST maiden 
Claire Smith Fisher: CF

Men's Initials:
first middle last
John Robert Fisher: JRF 

Married Couples:
bride LAST groom 
Claire and John Fisher: CFJ

What if my monogram is 4 or 5 letters?

We can handle that. Just send us an email and we will send back a proof.

What if I don't see a thread color or font I like?

We can handle that too. Just send us an email and we will find what you are looking for.